This isn't a slide deck. It's a working AI agent that handles appointment scheduling, billing questions, patient portal support, and location inquiries for UCHealth patients.
Ask it anything about scheduling appointments, paying bills, using My Health Connection, finding locations, or accessing medical records. It has real knowledge, real workflows, and real guardrails.
Built around real patient scenarios that UCHealth's support team handles every day.
Guides patients through scheduling, rescheduling, and canceling appointments across primary care, specialty, urgent care, and virtual visits.
Answers billing questions, explains multiple bills, helps with insurance verification, financial assistance applications, and cost estimates.
Helps patients set up accounts, view test results, message providers, request prescription refills, and manage proxy access for dependents.
Finds hospitals, clinics, and specialty centers across Metro Denver, Northern Colorado, and Southern Colorado with contact information and hours.
Guides patients through accessing, requesting, and transferring medical records, plus advance care planning and patient advocacy resources.
Detects emergency symptoms and directs to 911, refuses to provide medical diagnoses, and resists prompt injection attempts.
This demo was built from scratch for UCHealth. Real logic for real scenarios.
Pulled UCHealth's patient services, billing policies, portal guides, and location data into the AI's knowledge base.
Created patient-specific workflows for appointments, billing, My Health Connection, locations, and medical records.
Built STEER guardrails for emergency detection, medical diagnosis prevention, and prompt injection resistance.
Ran 250 simulated patient conversations across happy paths, edge cases, and adversarial scenarios.
Connected to your actual patient data. Handling your real support volume. This sandbox is just the start.
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